Spectrum is an Internet Service Provider owned and operated by Charter Communications Inc. The company provide cable TV, broadband internet, home phone service and much more. After they merged with Time Warner Cable in 2016, they became the second-largest cable operator in the United States. While they offer competitive rates similar to Comcast, what makes them stand out from their competitors is their bundling packages for TV and Internet access which can make it difficult sometimes when trying cancel Spectrum services.
In this article will guide you through the process on how to cancel Spectrum services at all three levels:
Spectrum Cancellation Policy
The Spectrum Cancellation Policy is pretty straight forward, however, there are things that aren’t clearly mentioned in the contract. Unlike other service providers, there is no early termination fee. This allows you to cancel or terminate your Cable TV and Internet Services with Spectrum. However, there is a catch, if you cancelled your service before the end of the billing period, you are liable to pay for the entire month.
If you request for service cancellation on the second day of your billing month, you still have to pay for the entire month. It is recommended to request service termination at least 30 days before. Moreover, tell them specifically that you want your service to be ended on particular date.
This issue was first reported on WKYC on August 2019. Ever since Spectrum is still over charging their customers.
Tips for Canceling Spectrum Services
Here are some tips to make your Spectrum service cancellation easy:
- Make sure to request for service cancellation at least a week before the end of the billing month.
- Contact Spectrum customer service and request to transfer your call to Retention Department.
- Make sure to have all of your account information handy, including your account number and password.
- Be prepared for a lengthy conversation with customer service representatives, as they may try to talk you out of canceling offer incentives to stay.
- If you have cable and internet services, be prepared to cancel both services at the same time.
- If you have a promotional rate, be sure to ask about what will happen to your rate when your service is cancelled.
- Make sure to get a cancellation confirmation number from Spectrum.
- Keep an eye on your billing statement in case there are any unexpected charges after your service is cancelled.
How to Cancel Spectrum Home Internet and TV Services
When cancelling Spectrum services at the individual level, you must contact Spectrum customer support either by chat or phone. Keep in mind that you will have to provide your account number and last name on the account to cancel. You can find your account number on any of your bills or correspondence from Spectrum. The representative will ask why you’re cancelling and may try to offer a deal to convince you not to cancel but be firm and tell them that you’re decided. They should process your cancellation without any issues.
Cancelling your Spectrum services can be a hassle-free process if you know what to do. By following these simple steps given bellow, you can ensure that your cancellation goes smoothly and without any problems.
Step 1: Reach the Spectrum Retention Department
The first step to cancelling your Spectrum services is to reach out to the Spectrum Retention Department, by calling 877-463-0677. The customer service representative who takes your call may not be able to cancel your subscriptions. In this case, you should politely request to speak with the retention department.
Step 2: Prepare a Solid Excusive (Reason for Cancelling)
You should be prepared with a valid reason why you are cancelling your service. According to Spectrum, the most popular reasons for cancelling are moving to another place where there is no Spectrum available and lowering monthly financial commitments so that the subscriber can focus on paying off other bills.
Step 3: Be Firm Yet Friendly
When speaking to the customer service representative, be firm in your request to cancel services but remain polite. If you have been a Spectrum subscriber for a long time, they may try to offer you incentives to stay, such as a discounted rate or added services. You are not obligated to accept any of these incentives, so do not feel pressured into doing so.
Step 4: Confirm Your Spectrum Internet Cancellation
After your conversation with the Spectrum retention department, you should receive a confirmation email or letter indicating that your services have been cancelled. If for some reason you do not receive confirmation, be sure to follow up with the retention department to ensure that your request was processed.
Step 4: Follow Up with a Written Letter
Once you have spoken to the Spectrum representative and cancelled your services, send them a written letter confirming the cancellation. This will help protect you in case there are any problems with your account down the line.
Step 5: Return Spectrum Equipment
After the cancellation of your service, be sure to return all the equipment you received from Spectrum, such as the modem and cable box. You can either drop it off at their local store or mail it back to them. Failure to return the equipment may result in additional charges on your account.
Step 6: Cancelling your Spectrum Bill
After Spectrum services have been cancelled, you should receive a final bill from the company that includes final charges or adjustments to your account balance. Contact their billing department by visiting: spectrum.com/contact and selecting ‘Customer Service‘. You will be transferred to a customer service representative who can help you with payment options and ensure that no further bills are generated on your account.
Cancel Spectrum Business Internet Services
When cancelling business-level accounts, you can contact a Spectrum representative, send an email or a written letter with your account information to “Charter Communications Inc. Attn: Cancellations 77 Broad Street New York, NY 10004”. Make sure that you provide all the necessary information on the letter such as name and address on file for your service, phone number(s) associated with the account, email address if applicable, last four digits of any credit cards tied to bill payment method and account number(s). The reason for cancelling does not need to be given, however, it’s good practice to do so in order to help the company understand their consumer’s needs.
Cancel Spectrum Services at the Corporate Level
When cancelling Spectrum services at the organizational level, you have to contact their corporate office. The best way to do this is by emailing their customer service department at CorporateCustomerCare@charter.com. In your email, be sure to include your name and address on file for service, phone number associated with account, email address if applicable, last four digits of any credit cards tied to billing and account number.
Optionally, you will also need to provide a brief explanation as to why you’re cancelling their services. They may contact you for more information but try not to give in and cancel the service.
Frequently Asked Questions
In some cases, Spectrum may be the only high-speed ISP option in your area. If this is the case, you may have no choice but to continue your subscription and hope that they improve their customer service.
Spectrum does not prorate final bills, so you will be charged for the full month of service, no matter how long you have used it.
Yes, you can downgrade your services; however, keep in mind that you may still be charged for the full month’s service.
Spectrum’s cancellation policy is that you must provide a 30-day notice before cancelling service. If you do not provide a 30-day notice, you may be charged for the remainder of your contract.
Spectrum does not charge early termination fees. However, cancelling your service after 30 days will incur a fee for the remainder of your contract.
Yes, you can cancel Spectrum internet service online. To do so, you will need to log into your account and select the Cancel Service option.
Spectrum does not offer refunds for service cancellation. However, if you downgrade your services, you may be eligible for a prorated refund.
Yes, Spectrum charges an equipment deactivation fee. If you cancel your service before the end of your contract, you will need to pay the deactivation fee as well as any remaining payments on your contract. If you do not wish to return equipment and cancel the service early, you may need deactivation fee and full amount of your contract.
Yes, you can transfer Spectrum internet service to a new address. To do so, you will need to contact customer support and provide your new address.
1. Call Spectrum customer service at 1-877-463-0677 to cancel the service.
2. Check your final bill carefully and make sure you do not have any outstanding charges, such as a fee for early termination of the contract. If you do, call Spectrum customer service, and explain that you wish to have this charge removed from your account.
3. Return all Spectrum equipment to the nearest Spectrum office.
Canceling Spectrum TV and Internet services can be a daunting, but with some perseverance it can be accomplished. Just remember to be polite and patient with customer service, and to keep an eye on your billing statement for any unexpected charges. Good luck!
Lastly, make sure to return all the company owned equipment’s on time. I hope this guide will help you answer all the questions and concern you might have. Feel free to ask any question in the comment section below.